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Hours of Operation
Monday - Friday 9am-5pm
Call 516-208-6300
Certified GREEN
Products
Cleaning Solutions
Net terms are available to credit approved company/business accounts at our discretion. We reserve the right to deny or remove credit terms to anyone for any reason at anytime. Shipments may not be made on past due accounts at our discretion. All orders are shipped UPS prepaid FOB Oceanside, NY. Our freight charges include handling and are invoiced at the time the product ships. All freight charges will appear on our invoice and mailed directly to the attention of the purchaser of the products. Cancellations of any orders placed must be done prior to our company receiving the goods from our suppliers otherwise the business, company, and/or customer will be responsible for full payment of the ordered merchandise plus all shipping charges. Back-orders are automatically filled and can only be cancelled if the back-ordered merchandise has not been shipped to us from our suppliers. If the back ordered merchandise has been shipped the order will be processed by our company and shipped to the business, company, and/or client and the business, company, and/or client will be responsible for full payment of the back-ordered merchandise plus all shipping charges.
Terms, Shipments, & Cancellations
Damaged Merchandise
All merchandise is shipped out in good condition. If a business, company and/or customer receives any merchandise damaged by UPS, they are to sign for it in damaged condition with UPS and notify us immediately after receipt of the damaged merchandise and is responsible for keeping all original packaging. If a business, company, and/or customer receives a damaged package left by UPS they are to contact our company immediately upon receipt of damaged merchandise and keep all original packaging. If a claim is denied because your business, company, and/or customer did not follow these procedures, your business, company, and/or customer will be responsible for full payment plus all shipping charges for said merchandise. Prestige Supplies Inc. will process claims for you when shipments are made on our UPS account.
Back Orders & Late fee's
All phone orders or website orders placed to our company is accepted on the following terms & conditions. No merchandise returns will be accepted without prior approval by the company and returned with a return authorization number that will be provided by one of our sales representatives. Any merchandise that is returned without company approval and a valid return authorization number will be refused by the company, and the company or purchaser purchasing the merchandise will be responsible for full payment of said merchandise. All return requests must be made within 5 days after receipt of merchandise, and all merchandise must be returned unopened and in its original packaging. Returns may be subjected to a 35% restocking fee plus any freight from shipping or picking up the merchandise at the discretion of the company and payment must be received prior to obtaining a return authorization number. There are no returns, exchanges, or refunds on any of our cleaning solutions. An "*" represents that this item is a special order so there are no refunds, returns, or exchanges on any special order items.
All back orders are automatically filled. Accounts that are offered net term billing with our company will incur late charges at the rate of 1 1/2% per month on any amounts past due & reimburse us for our reasonable costs & attorneys fee incurred in connection with any default by you in payment of our invoice. All returned checks will incur a $35.00 returned check fee.